Plug the power adapter into a different source, like another wall outlet.Unplug the power adapter from your Surface device, rotate the connector 180 degrees, and reconnect.If that doesn’t work, here are a few other possible fixes: Step 6: Reconnect the power supply to the Surface Connect port and then connect to the electrical outlet. Step 5: Clean all connections with a soft cloth. Step 2: Disconnect the power adapter from the electrical outlet. Step 1: Disconnect the power adapter from the Surface Connect port.
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